Amazing Product, Amazing Service!
Last year about this time I purchased a Bella Vita bathtub lift for my parents. The lift is amazing and they have thoroughly enjoyed being able to bathe again, however, it broke. I called and got Josh, who promptly reported it to Drive Medical. Drive Medical contacted me the following day and within a few days, I had the replacement part. A couple days later, Josh called to make sure that Drive had contacted me, and assured me that I could probably change the back of the unit myself without having to resort to a repair person. Josh was right, the lift is fixed. Then I called Damien to see if I needed to return the old parts. Damien was so polite and looked up my file, then let me know I could discard the parts.
9/16/2013 2:00 PM
These two young men are a credit to your company. I am impressed with the customer service that Active Forever provides, and wouldn't hesitate to recommend it to anyone looking for medical equipment. Additionally, I am impressed that Drive stands by their product with prompt replacement. You can be pleased with your vendor, but most of all with Josh and Damien. I commend them, and your company for hiring them.
Was this review helpful?