You must follow the rules:)
When returning a product, you must contact ActiveForever via telephone, or stop into the retail store to obtain confirmation as to whether you can return a product. An exchange credit or product credit will be applied. This exchange credit will be valid up to 6 months after issue. Due to the hygiene and rehabilitation nature of our products, most of them are non-returnable. Special order items are non-returnable.
Return Policy Criteria:
We carry only top quality products which we are certain will help keep you ActiveForeverTM, however we want you to shop in complete confidence! This is why your satisfaction is guaranteed. Refunds and replacements are cheerfully extended on returns within 30 days of your purchase. Of course, all defective products are returnable.
It is very important you do not deface the retail box in any way when at all possible. We spoil our retail customers, and products are more likely to be accepted as returnable if they are in resalable condition and in its original packaging. We will process your return immediately upon receipt.
Product returns are subject to a restocking fee of 15% unless otherwise noted.
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