Shipping & Returns
Most orders placed before 11:00 a.m. E.S.T. are shipped the same business day, (Monday through Friday).
Standard shipping time frame for orders is 4 - 10 business days.
Please note that our shipping carriers do not deliver on Saturdays or Sundays. For instance, Next Day orders placed before 11:00am E.S.T. on a Friday are not delivered until the next business day, Monday.
Please enter a full street address on your order as we cannot ship to a P.O. Box.
*Please note that there will be a $12.75 service fee for address corrections
Most Ground shipping orders within the contiguous 48 states are at flat rate of $8.99 (exclusions apply).
Next Day and 2nd Day Air shipping options are available on most orders (exclusions apply).
Alaska/Hawaii orders are an additional shipping cost. Please call us toll-free for pricing at 1-800-8033 between 7:00am and 5:30pm, PST.
*UPS Ground is only available in the 48 contiguous states.
REFUSED SHIPMENT/UNDELIVERABLE PACKAGE
If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision.
CANCELING AN ORDER
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders . If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.